Terms & Conditions
Please read the "Terms and Conditions" set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website or by phone, you agree to be bound by these Terms and Conditions.
Section 1: Introduction: We are wowmealz.com/wowmealz, a brand of wowmealz caterers, unless otherwise stated.
Section 2: Definitions
2.3. "you", "your" and "yours" are references to the person accessing this Website and ordering any Goods or Services from the Website or from any other channel provided by wowmealz;
2.4. "we", "us", "our", and "wowmealz" are references to the wowmealz.com
2.5.wowmeal/tiffin is a reference to any goods which we may offer for sale from our Website from time to time;this does not include the insulated or any other kind of box and its containers used to deliver the meal
2.6. "Service" or "Services" is a reference to any product or delivery option provided by us
2.7 "tiffin Delivery" is a reference to perishable food and to any form of delivery service, which both are provided by us. LunchBox or anykind of carry bag other then disposable packaging used for food delivery will remain the property of wowmealz
2.8.Once delivered It becomes your duty to return it safely to our delivery boy at the time of next meal or on the same day if it is your last delivery and you are not willing to continue our services. If not returned on the stipulated time, it would be considered as lost from the customer and an additional fee of Rs. 300 would be charged to continue our services.
2.9 In case the tiffin box or its containers are damaged by human error or some natural event, you are requested to return it to our delivery boy in that condition. No extra charge will be incured in such situation.
3.1. Any contract for the supply of Goods or Services from this Website is between you and wowmealz.
3.2. Tiffin/meal/Services purchased from this Website are intended for your use only and you warrant that any goods or services purchased by you are not for resale and that you are acting as consumer only and not as agent for another party when receiving the Services.
3.3.You must ensure that you keep the login details secure and do not provide this information to a third party.
3.4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
3.5. Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.
3.6. If the ordered tiffin/meal and delivery capacity is available,we will process your order delivery system and your order will start atleast after our TWO WORKING DAYS.
3.7.We disclaim the availability of your chosen meal, it will be subject to availability.There could be over demand of a part or complete menu. In that conditon the customers may be provided with the deault menu
3.8. If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call and process of refund of money will start
Section 4: Prices and Payment:
4.1. Any contract for the supply of Food or Services from this Website is between you and wowmealz. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
4.2. All prices for food delivery by wowmealz are correct at the time of publication, however, we reserve the right to alter these in the future
4.3. The total price for Food Delivery, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made in advance for all Goods despatched and Services provided. Payment has to be made in cash or, if available on the website, by online payment, e.g. credit or debit card.
4.4. If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
Section 5: Delivery:
5.1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.
5.2.we will give great care to deliver in a timely manner. No responsibility is taken for late drlivery in any case.
5.3.We will make every effort to deliver within the time stated, however, we will not be held liable for any loss caused to you by ordering late. If the Goods are not delivered within the estimated delivery time quoted by us, You may contact us by telephone and we will try to ensure that you receive your order as quickly as possible.
5.4. In case of a late delivery, the delivery charge will neither be voided nor refunded by wowmealz.
5.5.If you fail to accept delivery of Food/tiffin and/or Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility.
5.6. You must ensure that at the time of delivery of Food and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
5.7. We aim to deliver the product to you at the place of delivery requested by you within the stipulated time but in any case we shall not be held liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery;
5.8. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address;
Section 6: Cancellation:
6.1. You must notify immediately if you decide to cancel your order, preferably by email at firstname.lastname@example.org and quote your ID number. If we accept your cancellation, no cancellation fee applies. We will not be able to refund any order, which has already been placed for processing
6.2. We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;
6.3. we will refund or re-credit your debit or credit card with the full amount within 14 days
Section 7: Information:
7.1. Where we have requested information from you to provide Food Delivery, Goods or Services you agree to provide us with accurate and complete information.
7.2. You authorize us to use, store or otherwise process your personal information in order to provide the Food Delivery, Goods or Services to you and for marketing and credit control purposes (the "Purpose"). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Food Delivery, Goods or Service to you.
Section 8: Complaints We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to our website or email@example.com
9: Limitation of Liability:
9.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy
9.2. We disclaim any and all liability to you for the supply of the Food, Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
9.3. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
9.4. We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
9.5. If we have contracted to provide identical or similar order to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.
9.6. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
9.7. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
9.8. In the event wowmealz has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, wowmealz may cause the customer to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, wowmealz reserves the right to seek compensation from any and all violators.
9.9. Offers are subject to wowmealz's discretion and may be withdrawn at any time and without notice.
Section 10: General:
10.1. All prices are in Indian Rupees. GST is included where indicated
10.2. We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
10.3. We may alter or vary the Terms and Conditions at any time without notice to you.
10.4. Payment must be made either online at the time of ordering the tiffin delivery from us or to our authorised team member by cash. You are supposed to check his Identity card before paying by cash and ask for the cash receipt immediately
10.5. Do not use or launch any automated system or program in connection with our website or its online ordering functionality;
10.6. Do not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.
10.8. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
10.9. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of India. The parties hereto submit to the exclusive jurisdiction of the courts of Jaipur
.10.10. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
10.11. These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Indian laws. All dealings, correspondence and contacts between us shall be made or conducted in the English language.